{"id":10,"date":"2026-05-04T17:29:24","date_gmt":"2026-05-04T17:29:24","guid":{"rendered":"http:\/\/alaalmodperfumes.com\/?page_id=10"},"modified":"2026-05-04T17:29:26","modified_gmt":"2026-05-04T17:29:26","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/alaalmodperfumes.com\/ar\/refund_returns\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0648\u0627\u0644\u0625\u0631\u062c\u0627\u0639"},"content":{"rendered":"\n

We trust that you received your product in excellent packaging and top-notch quality. If, for any reason, you find the need to return or exchange an item, we are happy to provide the following options, subject to the conditions below:<\/p>\n\n\n\n

1. Return for a Refund (Store Credit)<\/strong><\/strong><\/p>\n\n\n\n

You may return the product(s) within 7 days<\/strong> of the delivery date and receive a refund in the form of Store Credit<\/strong> for the full value of the item(s), excluding original shipping charges. Store credit can be used toward any future purchase on alaalmodperfumes.com.<\/p>\n\n\n\n

2. Return for an Exchange<\/strong><\/p>\n\n\n\n

If you received a damaged or incorrect item, we will gladly exchange it for the correct product at no additional shipping cost to you. If you simply wish to exchange your purchase for a different product, you may do so within 7 days<\/strong>, and any difference in price will be handled via an additional payment or store credit.<\/p>\n\n\n\n

\u2705   <\/strong> Return Conditions<\/strong><\/p>\n\n\n\n

To be eligible for a return or exchange, all items must meet the following criteria:<\/p>\n\n\n\n

Condition<\/u><\/strong><\/td>Requirement<\/u><\/strong><\/td><\/tr><\/thead>
Timeframe<\/strong><\/td>Item must be requested for return 7 days<\/strong> of the delivery date.<\/td><\/tr>
Item Condition<\/strong><\/td>The product must be unused, unopened, and in its original, sealed condition<\/strong> (this is especially critical for perfumes and oils for hygiene reasons).<\/td><\/tr>
Packaging<\/strong><\/td>All original packaging, boxes, accessories, and promotional items must be included.<\/td><\/tr>
Proof of Purchase<\/strong><\/td>A valid order number or proof of purchase from alaalmodperfumes.com is required.<\/td><\/tr>
Exceptions<\/strong><\/td>Items marked as “Final Sale” or promotional gifts are non-returnable.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

How to Initiate a Return<\/strong><\/strong><\/p>\n\n\n\n

Follow these simple steps to begin your return process:<\/p>\n\n\n\n

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  1. Contact Us:<\/strong> Send an email to info@alaalmodperfumes.com<\/strong><\/a> or <\/strong>returns@alaalmodperfumes.com<\/strong><\/a> with the subject line: Return Request – [Your Order Number]<\/strong>.<\/li>\n\n\n\n
  2. Provide Details:<\/strong> In the email, clearly state your Order Number<\/strong>, the Item(s)<\/strong> you wish to return, and the Reason<\/strong> for the return (e.g., Damaged, Wrong Item, General Return).<\/li>\n\n\n\n
  3. Await Confirmation:<\/strong> Our customer service team will review your request and send you a Return Merchandise Authorization (RMA) number and detailed shipping instructions within 1-2 business days.<\/li>\n\n\n\n
  4. Ship the Item:<\/strong> Package the item securely and ship it back using a traceable and insured method. [Note: “The customer is responsible for return shipping costs for general returns.”]<\/strong><\/li>\n<\/ol>\n\n\n\n
    \n\n\n\n

    Important Policy Notes:<\/strong><\/p>\n\n\n\n